Shipping policy

SHIPPING POLICY

Orders are processed within 2–3 business days, excluding weekends and holidays. Processing times may be longer during high-volume periods.

Shipping rates and estimated delivery times are calculated and displayed at checkout based on the destination and selected shipping method.

We ship within the United States and to eligible international destinations. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country.

Delivery estimates are not guaranteed. CôtePBH is not responsible for delays caused by shipping carriers, customs processing, severe weather, or circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at jessie@cotepbh.com if an address correction is needed. Once an order has shipped, we may be unable to change the delivery address.

If a package arrives damaged, is lost in transit, or shows as delivered but cannot be located, contact us at jessie@cotepbh.com so we can assist with the carrier investigation.